faq

What is the processing time of an order?

We process orders Monday-Friday 9-5pm EST. Orders placed before 10am will be shipped out the same day, all others will be shipped the next business day.  Orders placed on weekends and/or holidays will be shipped out the next business day.

As we get closer to the holidays our shipping times may take a little longer, we are trying our best to stick to our one business day turn around time.  Our offices will be closed for holidays on: November 25th and 26th, December 23rd, 24th, 30th, 31st. 

Can all hadley. products be shipped outside the US?

Unfortunately, due to trade laws, no exotic leathers can be shipped outside of the US.

How long does it take an order to get to me?

UPS 2nd Day Air takes two business days. (Free with orders over $50!) Standard USPS ships out UPS Mail Innovations and can take 4-10 days to reach you.

Why does my watchband look different than the one on the website?

All leathers are difference and variations are normal.  leather will also change over time.

What is the traditional watch band removal tool?

This is a small tool to help you remove the watch band from your current watch.  Our watch bands have quick release pins so you will not need this to remove ours.

What if I can't find what I am looking for?

Whether you are looking for a different style watch band or just another color buckle or apple adapter, we may have it!  Just reach out to us!