faq
we process orders monday–friday, 9am–5pm est. orders placed before 9am will ship the same day — all others ship the next business day. orders placed on weekends and holidays ship the following business day. during sales events and holidays there may be slight delays.
fedex ground delivers within two business days in the continental us. (free on orders over $50!)
standard usps can take 4–10 days.
yes! we offer custom modifications on a range of hadley. products:
watch bands:
- stitching color swap: $15
- add stitching to an unstitched band: $15
- additional holes: starting at $5
bags, wallets, and leather goods:
- monogramming and personalization: starting at $20
- additional modifications available depending on the item — just ask!
availability depends on the item style and material. please contact us before placing your order so we can confirm what's possible for your specific piece.
yes — we offer fully custom-made watch bands on a limited basis, made from scratch using premium materials including:
- alligator
- crocodile
- ostrich
- shark
- teju lizard
- java lizard
- leather
- and more!
custom band pricing starts at $159. final pricing depends on material, sizing, stitching, hardware, and finish, and is confirmed after reviewing your request.
for all custom orders, please contact us at sdubiel@wearhadley.com.
yes — we can create fully custom bags and wallets on a limited basis. we work with our own premium materials, or if you have a specific material in mind we're happy to discuss using yours.
every custom piece is made to order and priced based on the complexity of the design, material, and finish. reach out to us to start the conversation.
for all custom orders, please contact us at sdubiel@wearhadley.com.
unfortunately, due to trade laws, exotic leather products cannot be shipped outside of the us. non-exotic items may be eligible for international shipping — please reach out to confirm before ordering.
every piece of leather is unique. natural variations in grain, texture, and color are part of what makes each item one of a kind. we think that's a feature, not a flaw. embrace it.
it's a small tool that helps you remove a watch band from your watch case. we offer it as an add-on to any watch band purchase for just $1. if your band has quick release pins, you won't need it — those swap out by hand.
our tool is offered as a convenience for watch band customers and is not available for bulk purchase on its own. orders for tools without a corresponding band purchase may be cancelled. for bulk inquiries on any product, reach out via chat or at shannon@wearhadley.com.
no problem — you'll choose your preference directly on the product page before adding to your cart. select standard spring bars + free tool for a traditional setup, or pre-installed quick release pins for tool-free swapping. we'll prepare your band exactly as selected.
no. quick release pins are not available for bands 14mm and under. apple watch bands are fitted with adapters, so spring bar and quick release pin options don't apply to apple watch styles. if you select standard spring bars for eligible bands, we'll include a free tool to make installation easy.
whether it's a specific watch band style, color, or size — or a bag, wallet, belt, or leather good in a material or configuration you don't see listed — we may have it or be able to make it.
we're adding new products every week, so keep checking back and get on our mailing list so you're always first to know.
you can also browse the full catalog at hadleyroma.com — we can help you with any of those products too.
and if you still can't find what you need, just reach out. we love a challenge.
yes — we offer bulk purchasing for qualifying orders. because many of our products are hand-finished and customizable, bulk and wholesale orders are handled individually to ensure quality and accurate lead times.
interested? reach out via chat or at dawn@wearhadley.com and we'll take it from there.
return policy
returns & exchanges
we want you to love what you ordered. if something isn't right, we've got you.
let's get your size right the first time.
seriously — please reach out before you order. watch band sizing can be tricky and we know it. we'd much rather spend five minutes helping you find the perfect fit than have you go through the hassle of a return.
you can reach us a few ways before you buy:
- live chat — right here on the site
- email — shannon@wearhadley.com
- size guide — view our sizing guide or request a printable ruler guide sent straight to you
we're happy to help — that's what we're here for.
exchanges — our preference
if something doesn't fit or isn't quite right, an exchange is always our first choice. let's get you into the right product.
to start an exchange contact us at shannon@wearhadley.com and we'll take care of you from there.
returns
we offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.
purchases made between november 15th and december 31st have an extended return window through january 31st — perfect for gifting with confidence.
eligibility
to be eligible for a return or exchange your item must be:
- in the same condition you received it
- unworn and unused
- in its original packaging
items that do not meet these conditions will not be refunded or exchanged and will not be returned to you.
damages & issues
please inspect your order as soon as it arrives. if your item is defective, damaged, or incorrect, contact us immediately at shannon@wearhadley.com so we can make it right.
if an issue comes up after your item has been worn or used, reach out to us at shannon@wearhadley.com — we'll do our best to help.
exceptions
gift cards are non-returnable and non-refundable.
how to start a return or exchange
request directly through shopify or contact us at shannon@wearhadley.com. once accepted we'll send you a prepaid return label and instructions on where to send your package. feel free to reuse your original packaging.
items sent back without first requesting a return or exchange will not be accepted or returned.
refunds
once we receive and inspect your return, and your item is in proper condition, you'll be automatically refunded to your original payment method. please allow a few business days for your bank or credit card company to process and post the refund.
if your return is not approved we'll notify you by email. refunds are only issued to the original payment method used at purchase.
questions?
we're always happy to help.
shannon@wearhadley.com