return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Purchases made between November 15th and December 31st will have a return window to January 31.

Please reach out if you are unsure of the size that you need so we can make sure that you have the correct item the first time.  =)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.  If this is not the case, the item will not be refunded and will not be shipped back to you.

To start a return, you can request through shopify, or contact us at sunshinesupportmaven@wearhadley.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will not be returned back to you.

You can always contact us for any return questions at sunshinesupportmaven@wearhadley.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have an issue after your item has been worn/used, please reach out to sunshinesupportmaven@wearhadley.com so that we can help make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on gift cards. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
Once we’ve received and inspected your return, and your item is in proper condition, you will be automatically refunded on your original payment method. If your refund is not approved, we will notify you via email and will not return the product to you.  Please remember it can take some time for your bank or credit card company to process and post the refund.  Refunds can only be made to the original payment method.